If you’re running an HP ProBook and want to upgrade from Windows 7 Pro to Windows 8 Pro or Enterprise then you’ll need to remove some OEM Apps that HP installed at the factory.
When you first run the Windows 8 installation, the software will run some tests to search for incompatible software. You’ll be informed before an installation occurs if anything should get uninstalled. In my case the Windows 8 upgrade advisory report informed me that I would need to uninstall HP Protect Tools. If you attempt to uninstall this as instructed it’s not going to work because other Apps must first be uninstalled. The Windows 8 upgrade report will not inform you of this.
Here’s what you’ll want to uninstall:
- HP Face Recognition
- File Sanitizer for HP
- Privacy Manager for HP
- Theft Recovery for HP
- HP Tools Device Access Manager
- Drive Encryption for HP protect tools
- HP Protect Tools (do this one last)